Refund Policy 

The refund policy of GGB Skincare Limited

Introduction

At GGB Skincare Limited, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help. This Refund Policy outlines the conditions and process for returning products and receiving refunds.

Conditions for Refunds

Eligibility

To be eligible for a refund, your item must be:

  • It is unused and in the same condition as when you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards.
  • Sale items or products purchased with a discount.
  • Items that have been used or are not in their original condition.

Return Process

Step 1: Contact Us

To initiate a return, please contact our customer service team within 30 days of receiving your order at:

Provide your order number, the reason for the return, and any supporting images if the item is damaged or faulty.

Step 2: Ship the Item

Once your return is approved, we will provide you with a return shipping label. Please securely package the item and include the receipt or proof of purchase. Attach the return shipping label to the package and send it back to us.

Step 3: Inspection and Approval

Upon receiving your returned item, we will inspect it to ensure it meets our return conditions. We will notify you of the approval or rejection of your return.

Refunds

Approved Refunds

If your return is approved, we will process a refund to your original method of payment within 7–10 business days. You will receive an email notification confirming the refund.

Partial Refunds

In certain situations, only partial refunds may be granted, such as:

  • Items with obvious signs of use.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Shipping Costs

Shipping costs for returning items are non-refundable unless the item was damaged, faulty, or incorrectly sent. In such cases, we will cover the return shipping costs.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

GGB Skincare Limited
Email: ggbskincareltd@gmail.com